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You are watching: How to fix wolfgang puck pressure oven


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Complaint Type
Advertising/Sales0
Billing/Collections1
Delivery Issues1
Guarantee/Warranty9
Problem through a Product or Service13
Totals24

All ComplaintsComplaint ResolvedComplaint AnsweredComplaint UnresolvedComplaint Unansweredusmam.org can not to find BusinessComplaint form - Billing/Collection IssuesComplaint type - distribution IssuesComplaint type - Guarantee/Warranty IssuesComplaint form - difficulties with Product/Service
Note the complaint text that is displayed could not represent all complaints filed through usmam.org – part consumers might elect to no publish the details of your complaints, part complaints might not satisfy usmam.org’s requirements for publication, or usmam.org may screen a part of complaints when a high volume is received for a details business.

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The ******** push oven"s timer no much longer turns off oven. I have to unplug it in bespeak to rotate it off. Is there a means to change the timer or some form of recalled mechanism?
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several attempts were made to call the customer about his pressure oven i m sorry was manufactured by the prior company W.P. Appliances that is no much longer in organization as of 12/2018. The call # on document confirms the the number has been disconnected. According to the description the press oven is no longer sold together that model has actually been discontinued. Customer has never contacted the warranty room for any issues.
I purchase an ******** **** pressure oven In OCTOBER 2018 that never worked correctly never ever got very hot or broiler never worked at allI to be trying to contact the firm since 2019 ns paid $ 299.00 dollars and also bought prolonged warranty the 3 years because that $79.00I want an refund for the oven I hardly provided the oven since it never worked and an refund on mine useless warranty i bought as an gift and also could no return the in the time allowed for return the stove This is the worst thing I ever before purchased so I had actually an total of 4 year warranty might 5 th 2021The cooktop made an popping noise and also then began smoking, lucky my husband traction the cord prior to it caught on fire and also burned under the kitchen, scary stuffNow the stove will not work-related at allThis is an poor product, ns will never buy and other ******** **** pressure oven or any type of other the his products. Never ever again garbage of my money

Desired Outcome


Refund
Wolfgang Puck Response

Wolfgang Puck Response

Customer Response

No an answer from agency since July ~ I sent in proff of purchase to castle on my stove .Company still never responded come my email All I want was either an replacement range Or 12 off my money ago to buy an brand-new oven with ,an different company, My push oven captured on fire Could captured my totality house on fire I execute not think the is much to ask for Considering I can sue the agency for faulty appliances. Thank you *************
Complaint Type: Problems v Product/Service
Status: Unanswered

******** press oven died . Used really little.A gift. Doesn"t work.

Desired Outcome


Replacement
Complaint Type: Problems with Product/Service
Status: Resolved

We have actually a ******** **** press oven. It"s most likely 3-4 year old. The range turns on by itself. Timer will not closeup of the door off. Replacement parts?Oven timer stays on also when unplugged. That stops once it it s okay to the stay on area. Don"t understand if us can acquire a instead of timer or what we should do. Please advise. Thank you. ******** ***********

Desired Outcome


Replace or repair. Or instead of parts
Wolfgang Puck Response

customer acquisition the cooktop from bed bath and also beyond i m sorry was produced by the prior firm W.P. Productions i m sorry is currently out that business because 12/2018. The customer advise the stove was purchased from bed bath and beyond 4 years ago. The company who warrantied that merchant (bed Bath and also Beyond)is called kitchen tek that is currently out that business. Advised customer come discard oven unfortunately if the stove is no functioning. Customer advise will visit a fix shop to view what deserve to be done before discarding the oven
Customer Response

(The customer indicated he/she accepted the solution from the business.)We did no know regarding warranty. No one did we know Kichentek went out of business. It to be advised the we must discard oven, yet we recommend representative that we will check out if us can discover a timer the will job-related with oven. We room satisfied v their explanation. Thank you.
Complaint Type: Guarantee/Warranty Issues
Status: Resolved

Warranty not honoredair fryer purchase in 8/19. It stopped working 2/20. As result of covid I understood not receiving replacement. In 5/20 I began calling. Every main they tell me it is shipping one of two people Monday, Wednesday or Friday escape which day ns call. I have still not received air fryer. Customer #XXXXXX.

Desired Outcome


I would favor to get replacement waiting fryer together promised during my weekly calls.
Wolfgang Puck Response

Customer Response

(The consumer indicated he/she accepted the an answer from the business.)
Complaint Type: Problems with Product/Service
Status: Answered

I product a push cooker and it continues to chef when turned to turn off positions .I tried to call customer service with no luck no help I don"t psychic purchase date Model number *********

Desired Outcome


Exchange the product with all accessories and to apologize for customer service being unknowledgeable and also unprofessional.
Wolfgang Puck Response

Customer Response

(The consumer indicated he/she DID no accept the an answer from the business.)Do girlfriend think the proof of acquisition is compelled to change a defective item once was ordered straight from seller all we room asking is for a no one defective product
Wolfgang Puck Response

Complaint Type: Guarantee/Warranty Issues
Status: Unanswered

Purchased pressure cooker 1/2020Failed in June 2020.Phone number supplied for guarantee contactis XXX XXX XXXX can not leave message there.Purchased pressure cooker 1/2020Failed in June 2020. One year warranty.Phone number offered for guarantee contactis XXX XXX XXXX Phone device tells you toleave a message, but you cannot leaving a message there.

Desired Outcome


Spending 2 months make the efforts to obtain a warranty instead of of a defective item that is 4 months old, i feel a instead of is out of the question.These world know they are offering junk. Customers are taken in by the name.
Customer Response

made numerous added phone calls to number detailed in owner"s manual. No response to message left at that number.
Complaint Type: Guarantee/Warranty Issues
Status: Unanswered

I have been do the efforts to obtain a refund/return ~ above wolfgang airfryer because April. Everytime ns send something castle ask because that something else v no resolution.I filed my complaint in April. I"ve sent countless emails with picture after snapshot and they store asking for m.f mine complaints. It had actually a slight dent once it came in but I could have overlooked the if the airfryer worked. Sometimes you have actually jiggle cord to gain it come work. Sometimes it cooks to fast overtimes you have actually to cook longer to get it excellent which makes food tough. The knob timer numbers have actually all but disappeared. The black pan the came v it warped due to the fact that I think it obtained too warm in oven. This is a destructive product. I would choose a refund. Wolfgang is every smiles and also jokes selling however has no real response to complaints except to ask for an ext and more information. Together I said I began in April complaining. He should deal with these problems due to the fact that it tote his name.

Desired Outcome


I would prefer to have actually a refund since it is a negative product and I don"t want another one. Ns would like apology rather of much more requestis for added documentation.First time they said they didn"t obtain the email so i resent. 2nd time they said they needed additional pictures although castle were currently there yet I sent out again. Climate again they said they didn"t obtain the email so i resent. Make the efforts to acquire them to remain online while they received yet she couldn"t. Following thing ns get an e-mail saying lock yet essential ANOTHER picture which they currently have in among the pictures I sent earlier PLUS they want me to pay them $12.95 quote "before the article is transport out". I am exhausted of the run around. I"m certain if i pay this they are going to desire me to do something else. HELP
Complaint Type: Guarantee/Warranty Issues
Status: Answered

I purchase the Wolgfgang air fryer native HSN. It simply stopped working.I to be denied a replacement or refund. I will certainly not purchase an additional Wolfgang product. The air fryer is stopped working ~ a 1 year . Very disappointed.

Desired Outcome


I would certainly appreciate a instead of of the Wolgfgang waiting fryer . However after this event I will never ever purchase another Wolfgang product
Wolfgang Puck Response

an attempt was made to call the customer from number provided on usmam.org phone just ring. In researching the mechanism it is confirmed customer dubbed in 04/2020 about unit not functioning - as proclaimed in the hands-on warranty coverage is 12 month from the date of purchase, regrettably the wait fryer was purchased 01/2019 i m sorry is end the time structure of vouch coverage unfortunately. The items is the end of warranty
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